07 March 2023

Performance Support in the Flow of Work—Now and Going Forward

Bringing performance support and learning into the workflow is a much-discussed concept, as it aims to improve the efficiency and relevance of learning, ideally in the moment of need, and to boost employees’ performance. This fits into our series on delivering content to workers and learners as a means of boosting their performance and ensuring that training directly relates to specific business goals and outcomes.

Our series launched with L&D Must Resolve 'Content Chaos' to Meet Performance Goals, an overview of the biggest challenges organizational development and L&D face right now.

We continued the series with Can Skills Frameworks Close the Skills-to-Performance Gap?, where we took a closer look at the challenges and potential values and limits of skills and competency frameworks, including some practical advice and insights gained from working with a large variety of small, medium, and enterprise businesses.

In this article we dive into the role of AI in improving the accessibility of information and answers in the moment of need—in the “flow of work.”

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